Processing & Production Times

All items at James Booth Woodwork are hand-crafted. This means processing times vary depending on whether the item is made to order or ready-made.

Made-to-Order Items

Most of our woodwork is made to order.

Typical production time: 3–7 business days

(This may be longer for larger commissions or complex pieces.)

Ready-Made Items

If the item is already complete and in stock:

Dispatch time: 1–2 business days

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Shipping Times (After Dispatch)

UK Shipping

• Royal Mail Tracked 24 / 48: 1–3 business days

• Courier services: 1–2 business days (used for larger pieces)

International Shipping (Eligible Items Only)

• Europe: 5–10 business days

• USA & Canada: 7–14 business days

• Australia & New Zealand: 10–20 business days

Delivery times may vary due to customs checks or local carrier delays.

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Rush Orders

If you need an item quickly, contact us and we’ll do our best to accommodate it depending on workload and material availability.

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Custom Orders & Bespoke Pieces

Large custom projects, live-edge work, and specialty turning may require additional time. We will always communicate timeframes clearly before starting production.

International Shipping Policy

Overview

James Booth Woodwork ships selected products internationally. Smaller items such as lathe-turned pieces, small boards, and accessories can be shipped worldwide. Larger or oversized pieces (such as live-edge slabs and long centrepieces) are UK-only due to shipping size restrictions and risk of damage.

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Eligible International Products

We currently offer international shipping for:

• Lathe-turned items (bowls, vases, decorative pieces)

• Small boards and accessories

• Woven crimps and smaller hardware items

Not eligible for international shipping:

• Live-edge slabs

• Table-length centrepieces

• Oversized or heavy hardwood boards

If an item is not eligible, checkout will prevent international shipping automatically.

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Countries We Ship To

We currently ship to:

• United States

• Canada

• European Union countries

• Australia & New Zealand

If your country is not listed, please contact us and we will check availability.

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Shipping Methods & Delivery Times

We use trusted carriers including Royal Mail International Tracked, UPS, and DHL, depending on parcel size and destination.

Estimated delivery times:

• Europe: 5–10 business days

• USA & Canada: 7–14 business days

• Australia & New Zealand: 10–20 business days

Delivery times may vary due to customs checks or local delays.

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Shipping Costs

Shipping rates are calculated at checkout based on:

• Destination

• Package size and weight

• Carrier rates

International customers are responsible for all import duties, taxes, or customs fees. These are not included in item prices or shipping costs.

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Customs & Import Duties

International orders may be subject to customs inspection and additional border charges.

• James Booth Woodwork is not responsible for customs delays.

• Any customs fees, VAT, or import duties are the responsibility of the buyer.

We must legally declare the accurate value of all items.

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Damage During International Transit

If your order arrives damaged:

1. Contact us within 48 hours

2. Provide photos of the item and packaging

3. We will arrange a replacement or refund depending on item type and availability

Damage caused by misuse or improper installation is not covered.

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International Returns

We do not accept international returns for non-faulty items due to high shipping costs.

If an item is faulty or arrives damaged, we will arrange a replacement or refund.

Return policy & Refund Policy

At JB Woodwork, every piece is hand-crafted with care. Because many of our products are made to order and use natural materials, slight variations in colour and grain are normal. Your satisfaction matters greatly to us, and this policy explains how returns, exchanges, and refunds work.

Made-to-Order & Custom Items

Most of our products are made to order.

Custom or personalised items are non-refundable unless they arrive damaged or defective.

This includes (but is not limited to):

• Live-edge pieces

• Lathe-turned projects

• Hardboards made to specific sizes or finishes

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Standard Returns (Non-Custom Items)

If the item is not custom-made, you may request a return.

• Return window: 14 days from delivery

• Condition: Item must be unused and in original condition

• Return shipping: Customer pays return postage unless the item arrived damaged or incorrect

• Refund timing: 5–7 business days after the item is received and inspected

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Damaged or Faulty Items

If your order arrives damaged:

1. Contact us within 48 hours of delivery

2. Include photos of the item and packaging

3. We will offer either:

• A replacement

• A repair

• A full refund (including postage)

Damage caused by improper installation, misuse, or neglect is not covered.

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Cancellations

• Before production begins: Full refund

• After production begins: No refund (materials and labour may already be used)

• Ready-made items may be cancelled any time before dispatch.

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Natural Material Disclaimer

All products are crafted from real wood. Variations in grain pattern, knots, colour, and natural movement over time are normal and not considered defects.

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How to Start a Return

Email: jamesboothwoodwork@gmail.com

Please include:

• Your order number

• Photos (if damaged)

• Reason for return

We’ll guide you through the next steps.